At iSecureView, customer satisfaction is our top priority. We understand that sometimes products may not meet your expectations or may require a return or exchange for various reasons. Therefore, we have formulated a comprehensive return and exchange policy to ensure a hassle-free experience for our valued customers. Please review the following guidelines carefully:

Eligibility for Returns and Exchanges:

Products eligible for return or exchange must be in their original condition, unused, and with all original packaging intact.
Returns and exchanges are only accepted within [X days/weeks] from the date of purchase.

Return and Exchange Process:

To initiate a return or exchange, please contact our customer service team at support@isecureview.com or +91 9008765274
Clearly mention the reason for return or exchange while requesting an RMA number.

Customers are responsible for the shipping costs associated with returns and exchanges, except in cases where the product is defective or damaged upon arrival

Refund and Exchange Options

  1. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
  2. If the return is approved, customers will have the option to receive a refund in the original form of payment or exchange the product for another item of equal or lesser value.
  3. Refunds will be processed within 7 working days from the date of approval and may take additional time to reflect in your account depending on your financial institution’s policies.

Non-Returnable and Non-Exchangeable Items:

Certain items are non-returnable and non-exchangeable unless they are defective or damaged upon arrival. These include:

  1. Products that have been used or installed.
  2. Products with missing or damaged packaging.
  3. Customized or personalized products.
  4. Defective or Damaged Products:
  5. In the unlikely event that you receive a defective or damaged product, please contact us immediately upon receipt.
  6. Provide photographic evidence of the defect or damage for our records.
  7. We will arrange for a replacement or issue a refund, including any shipping charges incurred.

Cancellation Policy:

Orders can be cancelled within 24 hrs of placement before they are shipped. Once shipped, the order will be subject to our return and exchange policy.

Contact Information:

For any further inquiries or assistance regarding returns and exchanges, please reach out to our customer service team.

Please note that this return and exchange policy is subject to change without prior notice. It is the responsibility of customers to review the policy periodically for any updates or revisions. Thank you for choosing iSecureView. We appreciate your trust in our products and services.